Our Quality Policy
A.C.T. – We act. We care. We translate.
The interests and well-being of our clients, suppliers and employees are very important to us.
Our business philosophy rests on a passion for project management and high quality standards, which are applied to every single text that leaves our hands.
Good quality is our greatest priority. This is why we work with a dedicated quality management system. We are fully committed to meeting the requirements of ISO 9001 and improving our processes and services continuously.
The following pillars of our work help us consistently meet the high quality standards we have set for ourselves:
Satisfaction and service
Client satisfaction is our greatest reward. As a full-service provider, we offer professional linguistic support to our clients and cater to their individual requirements while maintaining excellent quality standards at all times.
We regularly verify that our clients and our suppliers are satisfied.
Reliability and individualism
We work carefully, fast and flexibly and always deliver on time. Our clients, suppliers and employees know that they can rely on us.
No matter the issue, we will find an individual solution.
Quality and specialist knowledge
The mother tongue principle is imperative to us. We exclusively work with experienced, professional translators who specialise in a specific subject.
Our well-qualified team of internal A.C.T. employees manages our language projects expertly with a focus on customer service.
Our expertise, our technology and our offers are always at the cutting edge of the market. We provide our employees with further training as needed and promote professional development and opportunities for advancement within the company.
Collaboration and partnership
We maintain long-term relationships with everyone who works with us.
To our clients, we are reliable consultants and partners.
Fair rates, punctual payment and an open feedback culture help our partnerships with our suppliers flourish.
We want our employees to feel at home in our company so that they can offer the best possible service and, in turn, quality to our clients.
Flexible working hours, home office options and a good work-life balance cater to their increasing need for flexibility.
Optimisation and progress
We strive for continuous improvement. Optimally coordinated processes help us satisfy our clients’ high expectations.
Our approach is proactive, committed and thoughtful.
Our goal is sustainable growth.
Currently, our main client base is in the German-speaking countries. As a logical next step, we endeavour to expand geographically and help our international clients master the linguistic challenges raised by globalisation.